EDUCATION
University of Michigan, Ann Arbor, Michigan, U.S.
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Ph.D. Candidate, Department of Industrial Engineering
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Advisor: Dr. X. Jessie Yang
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Major: Human Factors Engineering
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GPA: 4.0/4.0
Seoul National University, Seoul, Korea, Republic of
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M.S. Candidate, Department of Industrial Engineering
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Advisor: Dr. Woojin Park
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Major: Human Factors Engineering
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GPA: 4.17/4.3
Seoul National University, College of Liberal Studies, Seoul, Korea, Republic of
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Bachelor of Science in Industrial Engineering
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Bachelor of Fine Arts in Design
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Bachelor of Business Administration
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GPA: 3.91/4.3 (Graduated with the highest honor - Summa Cum Laude)
Peking University, Beijing, China
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Exchange student
Daewon Foreign Language High School
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Major: Chinese Language
Aug 2022 - Present
Mar 2020 - Feb 2022
Mar 2014 - Feb 2020
Sep 2016 - Jan 2017
Mar 2011 - Feb 2014
RESEARCH
EXPERIENCE
Interaction & Collaboration Research Lab, University of Michigan
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Graduate student research assistant
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Advisor: Dr. X. Jessie Yang
Life Enhancing Technology Lab, Seoul National University
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Student researcher
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Advisor: Dr. Woojin Park
Center for Human Interface Systems, Seoul National University
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Undergraduate Student Intern
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Advisor: Dr. Myunghwan Yun
Aug 2022 - Present
Mar 2020 - Feb 2022
Sep 2017 - June 2018
PUBLICATIONS
Chung, H., & Yang, X. J. (2024). Predicting Trust Dynamics Type Using Seven Personal Characteristics. IEEE Transactions on Human-Machine Systems. In Revision.
Chung, H., Bhat, S., & Yang, X. J. (2024). A Discounting Trust Model of Oscillators: Using Personal Traits to Enhance Real-Time Trust Prediction. Under Review.
Chung, H., & Yang, X. J. (2024). Exploring Multi-Referent Trust and Human Cooperative Behaviors in Non-Dyadic Human-Autonomy Interaction. Under Review.
Chung, H., & Yang, X. J. (2024, August). Predicting Trust Dynamics with Personal Characteristics. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting. Sage CA: Los Angeles, CA: SAGE Publications.
Chung, H., Holder, T., Shah, J., & Yang, X. J. (2024, August). Developing a Team Classification Scheme for Human-Agent Teaming. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting. Sage CA: Los Angeles, CA: SAGE Publications.
Kim, J. Y., Chen, S. T., Hannan, J., Larson, H., Chung, H., Jain, T., ... & Yang, X. J. (2024, June). Evaluation of an ErgoNomiCs and Human-Automation iNteracTion (ENCHANT) Summer Camp (Evaluation). In 2024 ASEE Annual Conference & Exposition.
Chung, H., & Yang, X. J. (2024, May). Associations between Trust Dynamics and Personal Characteristics. In 2024 IEEE 4th International Conference on Human-Machine Systems (ICHMS) (pp. 1-6). IEEE.
Chung, H., & Park, W. (2022). Training Older Adults to Use Public Information System: Effects of Medium and Instruction Type on Training Efficacy. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (Vol. 66, No. 1, pp. 2278-2279). Sage CA: Los Angeles, CA: SAGE Publications.
Ergonomics Issues in Improving Kiosk Accessibility for Older Adults
(Masters Dissertation)
2024
2022
2021
2019
Preprint
Thesis
PROJECTS
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Identified associations between trust dynamics and personal characteristics
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Developed a taxonomy for human-agent teams and analyzed existing testbeds using the taxonomy
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Developed testbeds that allow various testing on trust and team dynamics
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Investigated trust dynamics under non-dyadic teams
Development of Evaluation Methodology for Quantifying Automotive UX
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Academy-Industry joint research project with Hyundai NGV
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Proposed evaluation methodology for quantifying automotive UX through surveys
Ergonomic Design Factors to Improve the Usability of Excavator Joysticks
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Academy-Industry joint research project with Hyundai Construction Equipment
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Identified important excavator joystick design factors to improve usability through lab experiments
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Research project funded by National Research Foundation of Korea, Ministry of Science
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Evaluated pros and cons of utilizing HMD-based AR systems in industrial work tasks (e.g., manual assembly, order picking) in terms of supporting workers’ physical and cognitive capabilities
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Contributed to establishing AR-specialized therbligs and developing a time-motion analysis tool
User Needs/Journey Analysis for Mobile UX
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Academy-Industry joint research project with Samsung Electronics Co., Ltd.
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As a project manager, contributed to planning and conducting user needs/journey analysis through extensive user research (FGI, Survey)
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Conducted clustering analysis to categorize mobile users and defined each segment’s characteristics
Design for the Connection Part between the Fixed and the Moving Part of the Height-adjustable Sink
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Academy-Industry joint research project with UD System
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Proposed novel ideas for designing the connection part between the fixed and the moving part of the height-adjustable sink
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Consulted on the proper range of height in order to accommodate users with special needs
Ergonomic Design Guidelines for Stick Vacuum Cleaner
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Academy-Industry joint research project with Samsung Electronics Co., Ltd.
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Proposed ergonomic design guidelines for stick vacuum cleaners based on experimental data analyses and literature review
Blockchain Platform with Business Models towards Cross-Domain Interoperability
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Research project funded by National Research Foundation of Korea, Ministry of Science
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Proposed a blockchain application for providing matching service between users and trainers to prevent and cure obesity
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Analyzed objective and subjective knowledge levels on blockchain technology
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Identified factors that affect intention to use blockchain technology using structural equation modeling
Avatar-based Human Posture Analysis and Workplace Design
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Research project funded by National Research Foundation of Korea, Ministry of Science
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Proposed an avatar-based human posture analysis system
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Contributed to collecting and pre-processing postural discomfort data
Atypical Attractive Dining Space
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Individual space design project, 2019 SNU DESIGN WEEK
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Proposed an atypical dining space for unmanned restaurants in the future
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Focused on the creation of unique spatial impression using the Voronoi tessellation algorithms
Elderly-Computer Interaction: Begin with the Solution
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Individual product/system design project, 2019 SNU DESIGN WEEK
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Proposed an interaction design suitable for older adults
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Designed an elderly-friendly food ordering machine
Analysis on Demands of Car-sharing Service
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Academy-Industry joint research project with SOCAR
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Proposed new service ideas to increase weekday demands of the car-sharing service
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Identified important service factors that affect user’s purchase behaviors
Automation of Customer Segmentation Using User Log Data
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Academy-Industry joint research project with IGAWorks
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Proposed an automated customer segmentation system using user log data
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Contributed to identifying important factors that affect purchase behaviors and extracting those important information from user log data
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As a project manager, contributed to project planning and team management
Effective Redistribution of Public Bicycle-sharing Systems
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Public data analysis project submitted to open contest held by Seoul Metropolitan Government Big Data Campus
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Proposed an effective redistribution policy for public bicycle-sharing systems
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Contributed to analyzing supply and demand pattern of the bicycle-sharing service
Honk? Talk!: Context-aware Assistant Interface for Driver-to-driver Communication
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Group research project presented in BMW Group Korea & SNU Student Research Competition 2018
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Proposed and designed a context-aware assistant interface for driver-to-driver communication which aimed at enabling richer social communication between drivers
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Contributed to planning and conducting user research and eliciting user demands from qualitative data
Voice User Interface for the Elderly
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Group project in “Global Product Development” course
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Designed a chatbot for older adults which aimed at providing emotional support
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As a project manager and main designer, contributed to planning and conducting user research, and designing the prototype
Aug 2022 - Present
Apr 2021 - Oct 2021
Apr 2021 - Nov 2021
Mar 2021 - Feb 2022
Feb 2021 - July 2021
Nov 2020 - Feb 2021
Oct 2020 - Apr 2021
Mar 2020 - Present
Mar 2020 - Feb 2021
Mar 2019 - Dec 2019
Mar 2019 - Dec 2019
July 2019 - Aug 2019
Mar 2019 - June 2019
Sep 2018 - Dec 2018
July 2018 - Sep 2018
Sep 2017 - Dec 2017
SCHOLARSHIPS
& GRANTS
Rackham Graduate Student Research Grant, University of Michigan
Rackham Travel Grant
Departmental Fellowship, University of Michigan
Study Abroad Fellowship, Kwanjeong Educational Foundation
Lecture and Research Support Scholarship, Seoul National University
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Worked as a teaching assistant of “Scientific Management” and “Vehicle Ergonomics”
Merit-based Scholarship, Seoul National University
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Topic: Tutorial Interface Design to Enhance Older Generation’s Abilities to Use Technology
Undergraduate Research Grant, Seoul National University
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Topic: Exploring Impacts of Environmental Design for Self-Service Kiosks on User Experience and Technology Acceptance for the Older Adults
Research Grant, BMW Group Korea & SNU Student Research Competition
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Topic: Context-aware Assistant Interface for Driver-to-driver Communication
2024
Fall 2022 - Winter 2023
2022 - Present
2021
2014/2016/2017/
2020/2021
2020
2019
2018
AWARDS
Special Prize, 2020 X-mind Corps Program, Seoul National University
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Awarded for solving a practical problem
SNU Design Alumni President Award
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Awarded for the outstanding performance on 2019 Industrial Design Graduation Exhibition
Excellence Award, BMW Group Korea & SNU Student Research Competition
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Awarded for remarkable research performance
2020
2019
2018
WORK
EXPERIENCE
Woowa Brothers Corp. (https://www.woowahan.com/)
Data Analyst Intern, Business Planning team
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Contributed to improving the service quality of “Baemin Riders food delivery service” through end-user data analysis
Looxid Labs (https://looxidlabs.com/)
Research Assistant
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Conducted extensive research on measuring and predicting user’s preference with eye-gaze and EEG data
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Contributed to planning “User Testing Solution” service
Dec 2018 - Feb 2019
Jan 2018 - Sep 2018
ACTIVITIES
Graduate Application Mentoring Program Planning Committee, University of Michigan
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Contributed to designing and implementing Umich IOE GAMP
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Provided mentoring service to prospective students
The University of Michigan HFES (Human Factors and Ergonomics Society) Student Chapter
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Served as Secretary (2023-2024)
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Served as Treasurer (2022-2023)
WISE (Women in Science and Engineering ENCHANT Camp, University of Michigan
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Hosted "Trust in Automation" session on the camp focused on ENCHANT (Ergonomics and Human-Automation Interaction)
Growth Hackers, Business Data Analysis Club, Seoul National University
(Advisor: Prof. Inseong Song)
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As a student vice-president, contributed to planning and organizing academy-industry joint projects
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Tutored fellow students on the topic “User segmentation through clustering analysis”
BeST Summer Program, Campus Asia Program (http://clscampusasia.snu.ac.kr/)
Foreign Externship Program, College of Liberal Studies, Seoul National University
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Accomplished a field research on the thesis “Conformational Change and Future around Shin-Okubo: Hatred of Korea in Japan”
Volunteer Service in Namdinh, Vietnam, Seoul National University Social Responsibility
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As a student leader, contributed to designing and implementing volunteer programs
SNU Buddy, Student-led organization, Seoul National University
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Helped foreign exchange students adapt to both Korea and campus life
Aug 2023 - Present
Aug 2022 - Aug 2024
July 2023
Sep 2018 - Aug 2019
July 2017 - Aug 2017
June 2016 - Aug 2016
July 2015 - Aug 2015
Mar 2015 - July 2015
SKILLS
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Korean: Native
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English: Full Professional
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Chinese: Working Professional
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Python, MATLAB, SQL
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Tableau, ATLAS.ti
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R, SPSS, AMOS, JMP
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Adobe Photoshop, Illustrator, Premier, InDesign, XD
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Rhino, Blender, Keyshot
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Microsoft Word, Excel, PowerPoint
LANGUAGES
PROGRAMMING
& STATISTICS
DESIGN
OTHERS